We're searching for tough, self-driven people who are knowledgeable about working in a customer-focused atmosphere and who have a spotless record of prioritizing customers.

As a CSM, you are in charge of optimizing the benefits that customers receive from our platform. You will be entirely in charge of overseeing customer onboarding, training, and product adoption to make sure they get the most out of it. You will be a process-oriented, technically savvy individual who will work hard to find solutions to client problems and make sure that customers meet their business goals. Work Timings: 6 PM - 3 AM (Monday to Friday - US Shift)

We are seeking a proactive, inquisitive person who is passionate about resolving universal user issues and advancing scalable process improvements. The ideal applicant is eager to get their hands dirty and take on a front-line role in assisting Dune's users and fostering our expansion. A fully remote-first approach with truly flexible working hours within a distributed team - you structure your own day.

For a fully remote help-desk function supporting a sizable government agency, we are looking for a customer service representative. The ideal applicant will have some experience dealing with customers, be able to manage a lot of phone calls and data input and be able to pass a federal background check in order to obtain a federal security clearance.

You will have a ton of responsibility and growth potential as an Enterprise Customer Success Manager (CSM) (note: we refer to this role as an Enterprise Technical Advisor) in helping us shape and create a growing team. You will be in charge of overseeing the interactions with about 15 Enterprise customers in your capacity as an Enterprise CSM. You'll guarantee that their developers adore us and that they continue to be loyal clients. You'll aid in technical problem-solving f

A Part-Time Customer Support Agent is needed to expand our Shared Services team. The chosen individual will work from home full-time, so your only commute-related concern will be getting to your workstation at home. You will have more time to devote to what matters most—providing our clients with outstanding support—as a result of this.

To promote customer retention across our scaled book, we are looking for a customer success manager. The ideal applicant has expertise in designing a renewal procedure for PLG firms and feels at ease speaking with customers about advertisements and contracts. We believe work is an act, not a place. You can choose to work from home or while you travel.

Using our ticketing system (Zendesk) and social media platforms (Discord, Twitter), you will be in charge of making sure customers are satisfied and handling regular consumer requests. You will serve as the primary point of contact for customers, taking responsibility for their issues until they are resolved and, if necessary, elevating them to the product team for resolution.

Successful applicants for this new program will be tenacious and self-motivated, eager to join a growing business and make a significant contribution to both the firm and its clients. To assure success with us at the center, you must comprehend the ecosystem of services that our clients utilize and collaborate with them. We would anticipate that you are aware of the advantages of Kubernetes, how it links to Prometheus, and the distinctions between logs, metrics, and traces.

You will instruct new clients, assist with fixing technical issues, and make sure that our products are adopted smoothly in your role as a customer onboarding specialist. Delivering a good customer experience is a top priority for us throughout the entire client lifetime, and onboarding is the initial stage of that process. The development of this position inside our firm will heavily depend on you.

We are seeking an expert customer care representative to join our team. The chosen individual must be meticulous, well-organized, and able to communicate clearly. The main duties are responding to client questions and assistance requests via chat, email, and phone. Over the phone, you will be required to place orders and provide invoices to clients. You will be required to manage client interactions using Aircall, Shopify, and Re:amaze. Creating simple reports based on depart

To join the Customer Success Engineering team as a member, we are looking for an experienced Customer Success Engineer (CSE). In this position, you'll be in charge of giving our customers the best technical support possible so they can concentrate on what they do best. Through Slack, tickets, and the phone, you'll communicate directly with customers and systems integrators to troubleshoot and address their most difficult technical issues.

As a customer support engineer, your duties will include responding to more technical client questions as well as addressing general support emails received during US business hours. (Examples include providing thorough responses to inquiries about our API and helping with lead data cleansing and migrations).

You will be responsible for responding to and handling sophisticated support inquiries concerning our service from top-tier clients in your capacity as a customer success engineer. You will be in charge of making sure that our top-tier customers receive resolutions as soon as possible and, in cases where that isn't possible, turning their problems into things that our developer team can do something about.

As a member of the rapidly expanding Customer Experience team, you will be in charge of offering our clients specialized support in your capacity as a support engineer. From front-end panels to metrics, logs, and traces, you'll cover the whole observability stack. You will also gain practical exposure to a wide range of distinctive open-source projects in this position, giving you a wealth of learning opportunities across our Cloud, Enterprise, and Open Source products. Our

As a part of the CSM team, you will represent our most important and significant customers. On a daily basis, you will serve as the customer's first point of contact for any post-sales technical, product, and support inquiries. You will also work to develop, carry out, and manage projects and procedures that will promote the successful adoption and usage of our products. You will have the chance to interact with everyone in the customer environment, from developers to executi

Our Customer Service Representatives are responsible for answering the phones in a timely manner, being a skilled problem solver, have the ability to work well with others along with meeting set quality standards. Be courteous and professional while providing information to callers. Plus additional projects and assistance with mailing projects as needed.

Are you a people person with a passion for design ? Do you love helping people learn and become better designers? If this sounds like you, read on to discover a role that will help you use your skills and passion to improve lives! We’re looking for a Social Media Specialist to help us on our mission to become the world’s largest and most recognized design school.

This is an end-to-end role focused on managing key deliverables through their responsibilities in the sales and project management process, ensuring the accuracy and timeliness of data in our ERP system, as well as communicating effectively with key internal and external stakeholders, including: Clients, Sales, Project Management, Aftermarket Care and third-party offsite installation teams. It’s an exciting opportunity for customer-driven talent with a passion for proje

As a Community Manager, you’ll work closely with our product team to be the interface between us and our players. You'll engage players through playtests, campaigns, community activations, and events. In addition, you'll help moderate and nurture our community channels to develop an awesome community. Most importantly, you'll serve as an advocate for players, and elevates their voice appropriately.

As a Social Media Manager, you’ll work closely with our product team to develop our voice on various social media channels. You'll be the outward face of our firm on social media, designing our social media strategy and copywriting content posts and responses.

We’re looking to hire a part-time, remote Customer Service Representative (with a medical-related job background) . For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging customer problems for our company venture.

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment. Join us in our mission to transform the healthcare staffing industry and improve patient lives!

We’re fully remote. If you strongly value in-person work, then we are likely not the best fit for you. Even though we don’t care where you’re located, we do need employees to work US timezone hours. Many of our team is concentrated in various metro areas like SF or NYC. To balance out our remote-ness, we gather the team 2-4 times per year for offsites. We’ve been to Greece, Jackson Hole, Cabo, Santa Fe, and California wine country in the recent past.