Finding, contacting, and enlisting industry experts to provide our clients with the insights they require—often under incredibly tight deadlines—will be your primary responsibility. You should anticipate spending a significant portion of your day on the phone convincing experts to share their knowledge and securing their time for customer conversations.

By implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line, our client's Microsoft Business Solutions team, a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organizations, enables their clients to stay up to date with the rapidly evolving digital world. They are looking for a seasoned Service Delivery Manager to join their team as they ex

To join our Business Development team, we are seeking a driven and relationship-focused Customer Success Manager. In order to ensure seamless collaboration, maximize performance, and promote long-term growth, you will collaborate extensively with partners and internal teams in this capacity. We would love to speak with you if you are proactive, meticulous, and enthusiastic about forming alliances in the field of digital marketing.

We're growing, and now searching for a Senior Client Success Manager who can help our Enterprise-level clients with onboarding, manage their sponsored campaigns across platforms (with a particular emphasis on Meta), and establish themselves as a reliable partner.

You will directly influence the ongoing expansion of our app to the families who rely on us as a CRM Manager. You will be in charge of providing a WOW! experience via email, push notifications, and in-app messaging, as well as refining the buyer journey based on A/B testing. You will work in a dynamic, cross-functional team with designers, data scientists, software developers, and marketers.

You will have an impact on our customer experience strategy throughout the whole lifecycle as Head of Customer Experience (CX), from acquisition and onboarding to support, retention, and community involvement. Your goal is to provide our worldwide user base with a top-notch, AI-enhanced CX function that fosters growth, loyalty, and happiness.

To join our expanding team, we are seeking an experienced Call Center QA Specialist. In order to assist us provide the best quality, this completely remote position focuses on assessing every client encounter. This position is a fantastic opportunity for a professional who is passionate about designing and enhancing procedures and operational excellence because the individual in this capacity will be at the center of our service excellence.

You will be in charge of the post-sale commercial journey as a fundamental part of your job, which includes upselling and customer renewal inside your Book of Business. This is a fantastic chance to participate in an important role that will aid in our development and growth.

From reservation to check-out, you are our face and voice as a guest experience coordinator, making sure each visitor feels informed, supported, and truly cared for. You will represent a company that combines intelligent automation with a considerate human touch while providing prompt, sympathetic, and excellent service.

As a Guest Experience Champion, you will make sure that each visitor has a warm, encouraging, and joyful stay. You will combine empathy, accuracy, and problem-solving skills to provide a superior level of service that combines intelligent automation with human warmth.

Someone who is detail-oriented, sensitive, and passionate about helping others—someone who takes satisfaction in transforming obstacles into remarkable experiences—would be ideal for this position.

As a Customer Success Specialist, you will be the human backbone of an increasingly automated environment, the specialist who makes sure that the magic of a smooth rental experience is experienced by both landlords and guests. This is a hands-on, people-focused position for someone who is tech-savvy, sympathetic, and motivated by providing top-notch service.

Be the reliable point of contact for our Cyprus-regulated company's elite clientele. Without offering investment advice, you will oversee day-to-day interactions, direct onboarding and reviews, manage client instructions in accordance with policy, and convert actual client demands into concise feedback for operations and products.

In order to provide our clients with outstanding service, we are seeking a Customer Care Team Lead to lead and build our Customer Care team. Oversee and enable a group of customer service agents to provide prompt, considerate, and efficient assistance. You'll guarantee operational excellence, streamline processes, and promote a continuous improvement and ownership culture. Customer loyalty, retention, and satisfaction will all be directly impacted by your leadership.

To join our expanding Customer Success team, we are seeking a proactive and results-oriented Customer Success Account Manager (CSAM). Managing a portfolio of about 55–60 accounts and spearheading both renewal and expansion initiatives, this position falls under the Medium-Touch category.

For full-time, permanent positions in Portugal, we are now seeking Hebrew-speaking Customer Support or Content Moderator Agents. Join a dynamic, multinational team that offers a fully compensated relocation package, continuous assistance, and the opportunity to live a wonderful life in one of Europe's most stunning nations.

In search of a Customer Success Manager with expertise. In order to increase corporate clients' pleasure and loyalty through individualized service and strategic cooperation, this function entails active engagement.

This is a special chance to influence the technological underpinnings of our new laboratory and contribute significantly to our scientific pursuits. A self-starter with a wide range of IT skills who can set up secure networks, configure systems, offer technical support, and successfully bridge communication and IT needs between our Sunnyvale team and our colleagues in Abu Dhabi while easily navigating different time zones would be the ideal candidate.

The Customer Support Manager will be in charge of overseeing our help desk, answering customer tickets, using our support analytics to analyze and track customer health, and developing a thorough customer support and knowledge base.

Through individualized support programs, focused campaigns, and smart outreach, you will assist users in seamlessly onboarding, realizing immediate benefit, and scaling their use of Fal's platform. You will have a significant impact on how our clients implement AI-powered experiences as a trusted advisor.

Being the initial point of contact for both present and potential customers, you will be essential to providing outstanding customer service and increasing sales. This role provides a rare chance to support a top-performing team in the education sector that provides the best possible service to families and kids.

The Customer Support Specialist position is a full-time, entry-level function within our Customer Support Team. Monitoring incoming emails, voicemails, and live chats, developing into a product specialist in our platform, providing one-on-one platform training, and assisting our internal team members with platform queries or technical issues are the main duties.

We are looking for an experienced Specialist in Know-Your-Customer (KYC) to join our growing KYC team in our Madrid office. In this role, you will take ownership of key processes within KYC and ensure an optimal user experience.

A driven and data-savvy analyst is needed by this organization to help with our retention initiatives. In order to improve our CRM and product operations (email, push, user journeys, feature development), you will collaborate closely with the Data Science, Product, Engineering, and Marketing teams to get insights, optimize our processes, and raise the Customer Lifetime Value (CLV). This position involves practical analysis and exposure to actual business consequences.