A senior CSR will serve as a point of contact, give information about tours, and accurately and quickly address any new issues that our clients may encounter.

A competent Customer Service Representative is needed to expand our team. Your primary duties will be to handle client interactions through several channels, become proficient with our software to offer efficient answers, and improve our HelpScout documentation. A minimum of three years of customer service experience, familiarity with HelpScout or comparable platforms such as Salesforce, Zendesk, or Hubspot, and a history in SaaS customer support are required for the perfect

In order to guarantee prompt and effective response from you and other team members, you will receive and process incoming client communication in a systematized manner. You can structure workflows and flex your project management muscles as a result

For our clients, the Senior Customer Enablement Manager acts as a thought leader partner, offering proactive advice and guaranteeing the highest level of customer satisfaction. Working closely with our quickly expanding sales, success, and product teams and answering directly to the CXO, you'll have a major impact on the Journey Management initiatives and procedures of our clients.

We are seeking a Product Support Specialist who can become an expert in the product and assist users in becoming successful in order to deliver top-notch support to all of our customers. Remote, non-US LATAM residents are welcome to apply for this position, which requires complete fluency in English as you will be servicing US markets. The time zone is Eastern Standard Time.

To help inform, develop, and delight our customers, we are searching for a technically proficient Customer Success Manager. You will be in charge of a wide range of tasks as an original member of the Customer Success team, with the goal of creating the function from the ground up and seeing it through to maturity. The ideal candidates will be analytical, social, have a knack for picking up new software, and have excellent communication skills. In order to ensure that the busi

We are seeking a Customer Success Specialist who can excite our clients with their product knowledge and comprehensive comprehension of their business needs. If you have a strong interest in technology and enjoy interacting with people, come work with us!

To join our vibrant Customer Support team, we are seeking a highly skilled and driven Content Manager. In this team, you will be a specialist content manager who will be crucial in creating and sharing engaging content for our esteemed clients, enabling them to fully utilize the company's cutting-edge solutions. Driving customer success and satisfaction will be greatly aided by your creative flare, astute strategic thinking, and superb communication abilities.

As our customer success specialist, we'll rely on you to successfully onboard new users into our software and obtain excellent personal reviews from clients. In close collaboration with our customer success team, you will enhance and improve our onboarding and customer satisfaction procedures to guarantee the success of retreat centers and retreat participants. Your job is to make sure that we can lower the amount of work required for each customer's support through initial o

By offering dependable, personable, informed, and sympathetic customer support around-the-clock, seven days a week, our gifted team of Customer Support Specialists gains the trust of our clients.

Our ability to develop and establish Collaborative Team Development (CTD) as a new category of technology that teams worldwide deserve is largely dependent on the Strategic Client Success Lead position. Since our organization is product-led, user acquisition, retention, and growth are all primarily fueled by product usage.

We are seeking globally to fill positions for Customer Support Representatives that love to thrill our landline users as part of our support team expansion. The base pay for these positions is $6/hour, with additional commission possibility.

We are looking to add a Product Support Specialist with experience in healthcare technology who is meticulous and customer-focused to our team. The Product Support Specialist will be essential in helping our clients who use our healthcare SaaS products by offering them exceptional support, technical help, and troubleshooting.

Come work with us as we develop a no-code tool for the e-commerce industry. As an early adopter, you will play a major role in the growth of the Customer Support team and will be responsible for a wide range of CX tasks such as process optimization, documentation creation, and tooling design that will support our proactive support initiatives. We are a close-knit team that works remotely.

In your role as Relationship Manager, you will collaborate with our most important and tactical clients. These businesses are defining the term "digital first." In order to create the groundwork for a better workplace, we must collaborate with them as we build the future together. We need your assistance to make sure that their future goals and success align with our own.

As an early member, you will help create awesome experiences for our customers over chat and email support. As a first point of contact with our community, you will help capture critical feedback that drives our app development. Join our close-knit, fully remote team as we build out a no-code tool in the ecommerce space.

We are looking for a bevy of quick learners who understand what makes a superior customer experience and want to help us delight our passionate customers. Whether you have done support at a startup before or come from an entirely different background, as a Customer Advocate you will engage with dozens of customers daily, making sure they have what they need to succeed during their tax filing experience. This is a seasonal 40-hour/week contract position with the opportunity to

As an enthusiastic problem solver, excellent communicator, and conscientious executor, this is the place for you to continue developing and refining your skills. You will be an incredible resource for our customers, while continuing to sharpen your business acumen. The job entails being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping up with a litany of important business metrics for each facility.

As the customer's first point of contact, you exhibit the highest standards of customer service and are looking for people who are customer-centric and can service our marketplace with empathy and judgment. You take ownership of your customers' issues and move quickly to provide the best solutions and service; you go above and beyond to ensure that the customer is taken care of. You are a problem solver and solution-driven; you can think quickly, take initiative, and know whe

To keep the department operating profitably and efficiently, to meet and exceed customer expectations, and to boost customer satisfaction, loyalty, and retention, we are seeking an experienced Customer Support Team Leader to lead the team in providing exceptional customer service and spreading this idea throughout the organization.

We are seeking candidates for Customer Success Manager positions, where you will oversee customer success initiatives from beginning to end. Since you are our customers' first point of contact, this is a crucial position that will involve leading onboarding sessions, offering teacher trainings, advising customers on best practices, and troubleshooting/supporting our entire customer base.

We have seen a significant increase in our customer base in the last six months, which has led us to increase our capacity for customer success. As a result, we are seeking a strong customer success manager who can assist us in fostering enduring relationships with our customers and ensuring that they are satisfied with our product.

Assuring the communities we serve receive excellent customer service and assistance when they need it most would be made possible with your assistance. Working shifts is required, and coverage for the weekends and late hours will often be required.

You would support us in providing the communities we serve with excellent customer service, ensuring they are reassured and helped when they need us most. You would be required to cover weekends and late hours on a regular basis, along with working shifts.