The Customer Operations Workforce Management team's Real Time Analyst is in charge of overseeing the queue and ensuring that the SLAs for different programs are fulfilled. Onboarding and offboarding agents from platforms like Zendesk and Five9, controlling access to CBH tools and systems, monitoring attendance and time off tracking, and doing analysis when SLAs are not being fulfilled are some of their responsibilities. You have initiative and curiosity, are good with spreads

As a SaaS customer success manager, are you searching for your next big challenge? This business is seeking a proactive, gregarious, and resourceful Customer Success Manager to join our rapidly expanding team. You will play a crucial role in our clients' success by not only assisting them with launching their businesses on our platform but also helping them do so. We are seeking individuals that are willing to put in the effort and improve things in order to surpass our clien

Understanding and meeting customer wants is crucial to this role since it guarantees that our solutions complement their objectives and difficulties. In addition, the CSM, in collaboration with the Trading Team and other internal stakeholders, is in charge of creating complete account plans that prioritize customer success and growth, and overseeing their performance.

You will be in charge of improving employee engagement, creating a cohesive corporate culture, and making sure that all teams are communicating the same message. Furthermore, you will assist the Communications team in developing external connections with the media and obtaining excellent press coverage consistent with our brand objectives.

Through daily quality sampling, spotting chances to improve chatbot metrics, and streamlining team procedures within Intercom, this individual will largely contribute to the improvement of our Customer Service AI chatbot. Along with spearheading automation projects and process enhancements, they will guarantee a flawless and outstanding client experience. Due to their strong emphasis on customer experience, this organization is searching for the best people who will take owne

The second level of customer support will be provided by the Support Specialist on the L2 team. Apart from performing all the typical tasks of a front-line support representative in a SaaS firm, you will be:

Verifying facts and details as a Customer Support Specialist/SME will be essential to ensuring compliance with standards, rules, best practices, and the needs of healthcare professionals. Your knowledge will support patient safety and enable a smooth onboarding process for HCPs.

The perfect applicant will be able to achieve a balance between risk reduction and skillfully providing outstanding customer service. Until they identify the underlying cause of difficulties, they keep asking "why," and they go above and beyond to address our clients' concerns. Success in this position requires a high level of communication skills, sensitivity, and curiosity.

With an emphasis on offering top-notch service to enterprise-level clients (healthcare facilities), this organization is looking for seasoned customer support specialists. You will be in charge of taking ownership of and fixing the problems brought up by these clients, making sure they get timely, specialized solutions that satisfy their unique requirements.

In order to help our partners at healthcare facilities make the most of our platform, this position oversees a group of customer service representatives. This crucial position leads and coaches a high-achieving group of customer service representatives and reports to the head of HCF Support Operations. Sustaining the highest levels of customer satisfaction will depend heavily on your capacity to motivate, coach, and grow your staff. Apply right away if you have a strong desir

Would you like to learn more about the business practices of global clients that are featured in the Global Fortune 500? Would it be enjoyable for you to work in a multicultural setting with coworkers from different countries? If so, you are cordially invited to assist us in guiding businesses through the intricacies of Value Added Tax (VAT). Come work with a global team, be a part of a reputable company, and get useful skills in this sector!

In this position, you will answer consumer questions by phone, email, and chat and provide prompt, efficient answers. Case resolutions must be documented, cases must be resolved within the case lifecycle, and priority concerns must be escalated as necessary. In addition to communicating well with both internal and external contacts, the ideal applicant will strive to meet quality and performance requirements and execute well both individually and in teams.

To join our client's team as a Customer Service Representative who speaks German, we are looking for a committed and customer-focused individual. In this position, you will respond to consumer inquiries by chat, email, and phone, offering prompt and efficient answers. You will be in charge of documenting case resolutions, making sure they are finished within the case lifecycle, and raising priority problems when necessary.

To join our team, we are looking for a proactive and driven Technical Customer Success Intern. Managing our customer support tools, responding to customer enquiries, and helping with operational duties are all important aspects of this position that will help ensure a flawless experience for our clients. This internship offers a special chance to develop, learn, and possibly move into a full-time position.

At your core, you are an enthusiastic entrepreneur. You draw your energy from taking on difficult, complicated, and frequently unclear problems and making a significant difference in a company. You are not afraid to get your hands dirty to deliver projects. You are a gifted generalist who feels comfortable delving into data to uncover insights and managing cross-functional projects with several stakeholders. Working with great people is a non-negotiable priority for you becau

We would love to speak with you if you have a strong sense of organisation, are skilled at managing tasks effectively, enjoy working in fast-paced settings, and are ready to join a fantastic team.

Looking to fill the position of Senior Concierge Manager with a passion for foreign travel. Since we all like travelling and benefit from working remotely from four different continents, our entire team takes advantage of the opportunity.

To lead LinkedIn outreach initiatives and establish connections with top executives and C-suite professionals, our client is looking for a qualified Lead Generation Specialist. To increase conversion rates and spur development in the target demographic, this position necessitates establishing appointments, fostering meaningful relationships, and interacting with high-level stakeholders.

Our client is a contemporary funeral home dedicated to making end-of-life services easier to understand. They provide cremations, customised memorials, and clear pricing to help bereaved families feel at ease. They want to raise the bar for service in this area by collaborating with top facilities and offering families outstanding care that builds their trust and gratitude during a time of need.

To ensure a smooth experience with online courses and live lectures, our client, a leader in healthcare education and training, is looking for a committed Customer Service Representative to assist their professors and students. This position includes primary assistance via chat, Zoom, and email, as well as phone support when required. This role provides chances for professional development in a collaborative and encouraging setting, making it perfect for someone wishing to in

By actively assisting clients both online and offline, you will help them find the best goods and services; you will serve with a smile and uphold our most crucial core value:

This position is with a customer-focused business that is committed to providing outstanding service and establishing enduring connections with clients. We are looking for a Customer Service Representative who speaks French to join our team and give our customers exceptional service.

Working asynchronously, you'll collaborate with a talented, committed team from all over the world who are focused on taking complicated issues and coming up with solutions that our clients will find easy to understand.

Being an outstanding coach for your team is your main responsibility as a customer support supervisor. It is your duty to give agents helpful criticism, find the underlying reasons for performance problems, and teach them how to deal with and fix those issues. You hold your team to a high standard and don't hesitate to point out areas that require improvement. You develop SMART targets for performance improvement, make sure the customer experience is at the center of every co