In order to maintain a set of clients or accounts for a certain period of time, a client success manager is responsible for managing the client relationships that the organization maintains with them.

The ideal candidate should have strong analytical skills, excellent communication abilities, and a customer-focused mindset. We are seeking a detail-oriented and analytical professional to join our team as a Client Analyst. The Client Analyst will play a key role in understanding client needs, analyzing data, and providing insights to drive informed business decisions.

We are seeking a Key Customer Success Manager at this time.

In order to support social responsibility and internal communications inside the company, we are now seeking a Community Management Lead to join our multinational team of over 1000 professionals who work remotely.

We are looking for a Customer Support Agent.

Your goal is to create a 100% QoQ usage growth of the customer portfolio under your administration while maintaining a high retention rate, and assist our users in realizing quantifiable success through our exclusive all-in-one platform.

The goal of a Suppliers Support position is to offer our freelancers and language service providers exceptional support with complete empathy and dedication. In order to fulfill this function, you must maintain a 100% supplier satisfaction rating.

Assisting customers with empathy, passion, and clear communication is the goal of a Customer Experience Specialist at Smartcat. You will work closely with the product team to report feedback and escalate issues (bugs, feature requests, etc.) as needed. In addition to providing exceptional support to our incredible users, you will be expected to maintain a high customer satisfaction rate in this role.

This is a fully remote role, you will support daily operation activities – e.g. onboarding, marketing activities, expansion, and problem-solving.

You will deal with customer complaints, provide consultation and appropriate services, appease customers, and improve quality and customer satisfaction.

We are currently looking to recruit Customer Support Specialists to be based in our Bangkok office. If you are fluent in Korean, this is a great opportunity to develop your customer service skills while working for a fast-paced company that values its employees. If you are looking for a rewarding and exciting career in customer service, we want you!

Our team of client strategists—also referred to as business consultants—who oversee client relationships is expanding. You will be in charge of some of the company's most important initiatives, directly answering to the Head of Client Strategy. You'll also be able to define the company's future by adding value for both new and current clients. Since our team is small and still expanding, your duties will change quickly.

By matching the technology of our company with the objectives and business strategies of a number of enterprise clients and their major stakeholders in the Americas, you will establish yourself as a reliable advisor. Along with developing customer success plans, you will also create stakeholder profiles, product adoption strategies, and KPIs for the customers.

To join our productive, fully remote team, we are seeking a seasoned, adaptable Customer Success Manager with B2B SaaS experience. The main responsibilities of this role are to onboard new clients, create enduring relationships with existing clients, and gradually grow accounts. One of the most important factors in this role is having the self-control to work on your own, being driven to help others, and having a curiosity or enthusiasm for research. This is an exciting oppor

As a customer experience associate, your responsibilities will include working cross-functionally to improve the customer's experience and product, understanding the product and expense processes thoroughly and suggesting improvements, and striking a balance between problem-solving autonomy and awareness of when to escalate.

As a customer experience associate, your responsibilities will include developing relationships with customers, serving as the initial point of contact for them via phone, email, or other means, understanding their needs, and suggesting solutions to satisfy their particular business requirements.

We are seeking to add more customer service representatives to our Asia-Pacific (APAC) team! This position serves as our customers' first point of contact for support; it handles open inquiries, resolves challenging support issues, and points Circle clients in the direction of the best fixes for their problems. We have a few operations positions in addition to a small but mighty support team of fifteen committed representatives worldwide. Here at Circle, you will undoubtedly

Customer experience specialists work closely with the product team to address customers' needs by providing assistance with empathy, passion, and clear communication. They also report feedback and escalate issues (bugs, feature requests, etc.) as needed. In this role, you will be expected to maintain a high customer satisfaction rate by providing outstanding support to our incredible users.

In addition to helping the team reach quarterly team objectives, which can vary but typically equal 100% QoQ utilization growth, you will meet quarterly targets (software consumption) from a portfolio of assigned customers. By demonstrating the best route to success to recently registered users through onboarding, frequent customer meetings, QBRs, lunch and learns, etc., you will accelerate engagement and promote faster expansion and higher logo retention.

We're searching for someone who can join the team and be instrumental in the most thrilling phase of our development from a post-Series B startup to a business valued at $1 billion and generating over $100 million in annual revenue. This is not a trip for the easily discouraged. Our strong product-market fit and high sense of urgency are the reasons behind our 150% YoY growth.

Together with our CS leadership team, you will be essential to scaling the growth of our Americas region as a Senior Customer Success Manager. Overseeing a portfolio of Fortune 500 and strategic Federal clients committed to advancing workforce transformation will be your responsibility. Additionally, you'll get to work with team leaders from our product, marketing, sales, and assessment and learning departments.

You will develop, oversee, guide, and expand the client service department at Invisible in your role as Head of Client Service. By...

To carry out its objective, you will be in charge of our 80+ highly qualified members of the integrated customer success team, which includes those from CSM, consulting, and support roles. We operate as a global, remote organization.

We are searching for English-speaking German speakers to join our team in Bratislava, Slovakia.