A Senior Customer Success Manager is needed to expand our Customer Success team. Together with account executives, customer success engineers, and other CSMs, you will collaborate closely to help customers reach their objectives, provide best practices guidance, and represent their interests internally.

The goal of the newly established, strategically oriented customer success department is to lower risk and attrition, promote the uptake of new goods and services, and assist account expansion. Establishing trust with assigned clients and delivering optimal customer experience are the responsibilities of Customer Success Managers (CSMs).

Inquiries from customers, grievances, and identity approval procedures for our top-notch bitcoin trading platform are all handled using the ticketing system and live chat feature. English-speaking candidates are preferred, as support will be provided in that language. It is highly desirable to have additional language skills.

You will create, oversee, guide, and expand the client service department in your capacity as head of client service. You will devise a plan to fortify, safeguard, and maintain our client connections by rethinking and managing the client journey from beginning to end and creating the mechanisms to monitor the condition of our book. World-class account managers who are highly specialized and consultative in their interactions will be identified, managed, and developed by you.

Through our distinctive spectrum of live and digital experiences, you will be able to catalyze behavior change at all organizational levels as a Group Facilitator, all while providing magic (based on solid behavioral science research, of course!) to our broad clientele.

This new team member will be ambitious, detail-oriented, and self-driven! We're searching for someone with a lot of expertise in this industry who can make judgments quickly and who is creative and supportive. We are eager to collaborate with someone that thrives in a totally remote team and is at ease in a fast-paced start-up atmosphere. By remotely troubleshooting for producers, you will be assisting them in producing some of the best material ever seen.

We are seeking a meticulous and analytical individual to work as a Client Analyst in our team. Understanding client demands, evaluating data, and offering insights to support well-informed business decisions will all be crucial responsibilities of the client analyst. A customer-focused mindset, outstanding communication skills, and strong analytical ability are required of the perfect candidate.

Your coaching skills are truly exceptional. Giving feedback to agents, determining the underlying causes of performance problems, and actively assisting agents in fixing any flaws you discover are all part of your job. This is a fully remote position. We operate 24/7 and follow a rotating roster.

We solve extremely complex issues for our enterprise clients and use their data to change the way they conduct business as a dependable partner for intelligent automation. We are a company that values innovation and excellence. You will collaborate with professionals who are developing cutting-edge technologies utilizing a complex tech stack, machine learning, artificial intelligence, and other cutting-edge techniques.

Your work as a remote customer support coordinator will be essential to our goal of enabling individuals with hearing loss to engage with the outside world. In an omnichannel support setting, you will reply to emails, customer tasks, live chats, and other channels while concentrating primarily on phone conversations. You will also offer our clients prompt, courteous assistance.

It's your responsibility to provide agents with feedback, pinpoint the underlying reasons of performance problems, and actively assist agents in fixing the flaws you discover. You hold team members to a high level (you don't mind stating "This isn't good, and here's why"), prioritize the customer experience in all of your interactions, set SMART goals to enhance performance, and provide feedback that satisfies our requirements.

An ability to handle difficult circumstances, perseverance, and resilience in the face of debt recovery, all while keeping a professional demeanor, are qualities that make a perfect candidate for this role. Maintaining client connections and the company's reputation are equally important aspects of this position as retrieving debt.

Maintaining security and dependability for all parties involved in our marketplace is a major responsibility of the Customer Support Associate. The ideal applicant would be able to expertly combine risk reduction with providing outstanding customer service. They will go above and beyond to address our customers' concerns and will keep asking "why" until they identify the source of the problem. It's crucial to have great communication skills, empathy, and curiosity.

Do you have a strong commitment to making sure that business operations are accurate and compliant? Do you perform well in a fast-paced setting where precision is critical? If yes, we have the ideal chance for you!

A relevant background in business-to-business work, such as experience as a solution engineer, CSM, or service delivery manager. Financially and actively, we help relocation if it becomes necessary. Through our official sponsorship, candidates from outside the EU can apply for a work visa in the Netherlands.

We are seeking a Sales and Customer Service Enablement Specialist who can contribute to the expansion of the business by enhancing and implementing procedures that guarantee efficient compliance and solution delivery across the sales and customer service operations team. 100% remote from any location in the world—all you need is a reliable, fast internet connection and all of the necessary tools!

The agent will work as a member of a team that is in charge of confirming the identities of our clients and freelancers and looking into any possible policy infractions. We are looking for someone with excellent moral character, a strong work ethic, rapid typing speed, great judgment, and strong customer service abilities who are also extremely detail-oriented.

The hats that our customer experience representatives wear are numerous. There are numerous additional aspects of the job, but their primary duty is to provide direct help, mainly through email and phone. We are searching for a native English speaker to work Monday through Friday with us! Relocation package and visa sponsorship for international talents

As a Client Success Associate, you will support our clients on their path to success by serving as a vital, service-critical resource. This position provides a rare chance to build solid relationships and make a substantial impact on client retention and satisfaction.

We would love to speak with you if you have excellent communication skills and have worked in an international contact center setting.

We collaborate with organizations who recognize the benefits of remote work and provide a supportive work environment and clear career path for IT professionals like you. Our clients are searching for exceptionally talented individuals that can truly add value and help them succeed.

You will have a major part in giving our client's esteemed clients outstanding customer care as a customer service executive. Over several channels, including chat, email, and phone, you will be in charge of handling incoming questions, handling problems, and guaranteeing client pleasure. Continuing to build a solid reputation and establish enduring relationships with our client's clients will be greatly aided by your unwavering commitment to good service. Assuring great cust

In order to help Implementation Guides perform better and get ready for future roles, you will coach them in your current position. You will oversee client implementation projects from beginning to end and encourage as many clients as you can to adopt the product.

The Reseller Support Specialist has the responsibility of overseeing the daily operations of reseller support and success, encompassing partner enablement, product support needs, reporting, and the onboarding of new clients. This is an excellent chance for someone who is meticulous in their work, passionate about user experience, and interested in laying the groundwork for long-lasting partnerships and initiatives.