APPLY NOW FOR THE POSITION OF CUSTOMER OPERATIONS TEAM LEADER, WORK FROM HOME

It's your responsibility to provide agents with feedback, pinpoint the underlying reasons of performance problems, and actively assist agents in fixing the flaws you discover. You hold team members to a high level (you don't mind stating "This isn't good, and here's why"), prioritize the customer experience in all of your interactions, set SMART goals to enhance performance, and provide feedback that satisfies our requirements.

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