You will be joining the Business Operations team and will play a pivotal role in building TILT. You'll help take our company from 0 → 1 and since we are pre-product, this will be an open playground for you to produce high-impact work and tackle a variety of new problems that directly reach our users. On our Business Operations team, you will use your skills to solve issues, create value, and maximize growth for business owners. You will identify options for the organiz

We’re looking for a Senior Customer Success Manager to join our early team. You will be our first Customer Success Manager and have a major impact on our product direction and company culture.

Our User Engagement team is looking for a Implementation Specialist to join us in helping our IBDP and IGCSE educators and students improve learning with our platform. You will develop, implement and analyse bespoke sessions to contribute to an onboarding experience that fits the needs of the schools you work with. Your objective is to ensure educators and students receive relevant and engaging training that maximises product usage. Please note that this is an ad hoc p

This position is 100% remote. You have to be based in EST timezone. You will be responsible for managing the entire portfolio of Fetch customers - from onboarding to contract renewals. The core KPIs you will focus on are (i) minimizing churn; (ii) increasing Net Dollar Retention [NDR].

As a Customer Success Manager, you’ll own the entire lifecycle for a portfolio of our larger customers; supporting them to get the most out of our platform, advocating for their needs internally, and ultimately guiding us into long term partnerships with happy customers. To excel in this role, you’ll need to build trusting relationships with stakeholders throughout our customers’ teams as well as our own, the tech-saviness to understand how our Product addresses a rang

We have an exciting opportunity for a Product Support Specialist to join our team. If you are an experienced professional with 1-2 years experience interacting with SaaS customers; solving their questions, and helping them learn and grow, so they get the most from our products, combined with the ability to advocate for the customer, and represent their best interest (which will come naturally because you have a deep desire to help people!!), on an individual and scalab

We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our community. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

This a fully remote position for a US-based client. The client has core values that we believe in and expect from all our employees. Job Summary: Responsible for coordinating care for our clients by communicating with caregivers to finalize schedules. Work to ensure that appropriately skilled caregivers are placed in the right case. Must enjoy the idea of putting a puzzle together and thinking outside the box.

You will be supporting our customers by providing them with the world class customer experience. The customer support associate will be the frontline of responding to customer queries, finding solutions to the queries, and liaising with internal tech teams to provide ongoing technical support. This role will play a key part in delivering 24x7x365 support to our customer base globally.

We are looking for a  Project Manager where the primary role will be the onboarding of new customers. The successful candidate will be responsible for managing the onboarding process of new clients, implementing new projects, and ensuring successful project delivery. The Project/Implementation/Onboarding Manager will work closely with our sales team, clients, and internal stakeholders to ensure project objectives are met on time, within budget, and with high quality. W

Your missions is to build upon our existing client relationships in our marketplace and SaaS customers. Help customers become successful with our offerings and empower CS to grow into a consultative arm - ensuring engagement, retention and growth of clientele. Upselling/cross-selling to current clients, supporting customer health through quarterly performance goals and collaborating with cross-functional leaders on how to provide seamless customer experiences from sales

Our Customer Experience team (CX team) is seeking a Senior Customer Experience Associate contractor. This is a contract position. Ideally, you are able to work at least 20 hours a week and those working hours are consistent weekly and it overlaps with EST work hours (9 am -5 pm EST).

We are seeking a Customer Success Manager to help drive the retention of our customers across our scaled book. The ideal candidate is experienced in building out a renewal process for PLG organizations and is comfortable being customer-facing to discuss commercials and contracts.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

You’ll be the face and voice of our company for our clients both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. You are a passionate business builder at heart. You get energized by tack

We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 7+ years. As a Customer Support Executive, you would be responsible for handling general support emails sent during ET/CT/MT/PT business hours. This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, but you will also be responsible for leading ind

This opportunity would be with Tools for Humanity. About the Role: Investigate, troubleshoot and resolve customer issues across multiple...

We are seeking an Account Manager/Customer Success Manager based in the EMEA to support the EMEA market . This person will cultivate strong relationships with our new and existing clients and assist them in strategizing and planning digital marketing campaigns to meet their goals. This is an excellent opportunity to join one of the most exciting Artificial Intelligence startups in Asia and grow their footprint in EMEA.

Our Customer Success Team is looking for a Senior Manager to lead our Customer Success Managers (CSMs), Customer Success Engineers (CSEs) and Technical Support Engineers (TSEs). In this role you will lead a team that enables our Customers to be successful by helping them achieve their desired business outcomes and by accelerating onboarding, product adoption and issue resolution. You will establish expectations and coach to those expectations and also act as an escalat

We are the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of r

You will play a key role in helping us realize our aim of assisting people in hearing better as a remote customer support coordinator. You will help our clients efficiently and courteously, demonstrating to them that we are a committed team interested in their experience. You'll represent and speak for the exceptional customer service we are known for. You will be in charge of executing administrative and scheduling requests, assigning additional tasks to the proper teams or

We're seeking a motivated and enthusiastic CRM professional to join our team. As a crucial member of our marketing team, you'll be in charge of overseeing customer data management, carrying out CRM campaigns, and conducting customer behavior research to support our company's expansion. This position is ideal for a young, talented person who is passionate about marketing and customer service and who wants to work in the AI/mobile industry.

To join the team, we are seeking a Customer Success Manager (CSM) with extensive experience, passion, and strong project management abilities. To promote higher levels of satisfaction, adoption, and customer retention, CSMs draw on strong customer relationships, industry expertise, significant data insights, and a thorough understanding of our products and processes.

In order to build a successful career in sales and customer success, we are searching for driven, innovative, and highly motivated Customer Success Representatives who are also willing to step up their game in order to develop lasting relationships with our clients. You'll be collaborating with our expanding Customer Success team to boost sales for the business and develop a network of entrepreneurs who will use our solutions to better their lives.