The Customer Service Representative is in charge of responding promptly and competently to customer concerns and managing incoming customer questions by phone, email, or chat.
What does a day in the life as a Customer Service Representative look like?
Responds promptly and professionally to customer inquiries via phone, email, or chat
Provides accurate information about products and services to customers
Resolves customer issues in a timely and efficient manner
Follows up with customers to ensure that their issues have been resolved to their satisfaction
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
Adheres to company policies and procedures
Meets or exceeds performance targets for related KPI’s
Performs other duties as assigned
What are the required qualifications for a Customer Service Representative?
Undergraduates are welcome to apply
Experience in email and voice support
Previous customer service experience or equivalent
Strong communication skills, both verbal and written
Knowledge and experience with a CRM preferred
Proficient in using computers and various software applications
Willing to work in a project-based setup
Nice-to-have qualifications:
Knowledge and experience with a CRM preferred
Experience in a call center environment
Required personal computer/laptop specifications and internet speed
Processor: Intel i5 or equivalent Ryzen 5
RAM: 8 GB
HDD: 250GB
Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License
Windows OS build model 21h2 and up
Sound card and video card (built-in is okay)
Minimum 19" of Monitor, preferably 22"
USB Headset
Internet Speed at least 25MBPS or higher
***Mac Os, Macbooks do not qualify
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Comments