NOW HIRING CUSTOMER SUPPORT SUPERVISOR, APPLY NOW AND WORK REMOTELY FROM ANY LOCATION

It's your responsibility to provide agents with feedback, pinpoint the underlying causes of performance problems, and actively assist agents in fixing the flaws you discover. You hold those on your team to a high standard; you don't mind saying, "This isn't good, and here's why," you prioritize the customer experience in all of your conversations, you set SMART goals to enhance performance, and you write feedback that satisfies our requirements. You can become a product expert and provide excellent coaching to your agents by delving into customer issues yourself.

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