In order to comprehend the customer's business, Customer Success Managers (CSM) will establish strategic relationships with the customer's stakeholders. The CSM will establish a connection between the client's business requirements and our solution(s), track value and success for both the client and ourselves. In order to ensure customer success and assist in the resolution of any issues or escalations, CSMs will plan for customer events and launches in collaboration with Sales Executives, Support, Customer Engineers, and Sales Engineers. In order to support attempts to scale through partners and speed adoption, CSMs will also produce best practises based on lessons learned from customer engagements. Location: Worldwide – We are a 100% globally distributed company.
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