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HELPDESK INTERN | REMOTE

Life is too short to work for a boring company, so why don’t you join us? We are looking for a competent Help desk Intern to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Does that sound like you? But first, let’s break the ice! Who we are & what we do At Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world. Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management. Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come. If you have a creative and innovative mind, Leadtech is looking for you! Does this still look like your cup of tea? There’s more Responsibilities

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Provision and deprovision of workstation transferred from IT to users.

  • Installation, upgrade, and applications management remotely

  • Manage HW’s warranties with the several suppliers.

  • Technical support to workstations and peripherals

  • Walk the customer through the problem-solving process

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs

  • Follow-up and update customer status and information

  • Pass on any feedback or suggestions by customers to the appropriate internal team

  • Identify and suggest possible improvements on procedures


Requirements


  • The student must be enrolled to a University degree/master as it’ll be under an internship agreement.

  • Tech savvy with passion for automation products, databases and remote control

  • Good understanding of computer systems, mobile devices and other tech products

  • Enthusiasm to work in a team

  • Keen eye to detail

  • Methodical and organized

  • Proficiency in English

  • Excellent communication skills

  • Customer-oriented and cool-tempered

  • The student must be enrolled to a University (BSc/BA in IT, Computer Science or relevant field) as it’ll be under an internship agreement


Benefits

Some of the perks of working with us:

  • 25 days of holidays + your birthday off

  • Flexible vacation time (no blackout vacation days)

  • Flexitime (7 - 09.30h / 16 - 18.30h)

  • Free Friday afternoons (08.00h - 15.00h)

  • Free afternoons in August

  • Team-building activities

  • English courses

  • Permanent training

  • An innovative approach to all internal processes and businesses

  • Work with the latest technologies with extensive career progression opportunities.

Hiring process

  • First step: 30-minute phone interview to get to know you

  • Second step: Online interview with HR and your future Team Lead to talk about the position and how we approach work. It includes a brief skill assessment test

  • Third step: HR’s timely response regarding the status of your application and/or a second interview.

Sounds good? Apply now!

We’re looking forward to meeting you.


Location

You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you.If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona’s Blue Building, located right on the city's seafront. Besides our stunning views, you’ll enjoy our office perks such as free fruit, snacks, and coffee and you’ll also be able to take part in our Mario Kart and table tennis competitions.


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