Head of Customer Service in Barcelona, Relocation package (monetary support and legal advice) and visa sponsorship

In order to advance our cross-functional CS team, you will work closely with Engineering, Product, Operations, and Marketing. You will employ cutting-edge AI technologies, clever automation, and real-time user data to optimise the value we provide to the company's users (both C2C and Pro), striking a balance between strategic vision and practical operational leadership. To solve complex problems in a fast-paced digital ecosystem, this role calls for a combination of operational leadership, AI-driven strategy, and profound user empathy.

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