You have an incredible drive, are task oriented, and are naturally curious. You have the drive and will to own the support queue, and engage in delivering great support to our customers by thriving to drive one touch resolution. You are empathetic and thrive in a fast paced environment. The Support Specialist will be our front line inbound support for our customers. We are looking for a team of quick, process minded people to join our team and to hit the ground running. It's important to note that we are a Series A stage rapidly growing start up where the Support function is rapidly changing. You won’t just come in and plug into a well oiled support machine - help shape it with your feedback to our Support Manager and wider CS team. In addition you’ll do all the usual stuff a front line support rep does in a SaaS startup.