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It takes a fantastic product and assistance from a team of specialists to enable and achieve the potential of the product for customers to succeed. One of our competitive advantages is the quality of our support services, which increases the likelihood that we will succeed in providing a service that leads the category. Fundamentally, providing customer help around the world during regular business hours is essential to our service level commitment. We seek to have a comprehensive Support team that can handle our incoming support requests as well as spot chances to be proactive and enhance the overall customer experience, with EMEA and the Americas being our key client regions. Our team, although small, covers the full customer journey - from first learning how to use Float, setting up billing and invoices, troubleshooting bugs and issues, sharing feedback and feature requests, and assisting with account changes. You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on finding solutions for our customer community.

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