A Quality Assurance Analyst (QA) is in charge of evaluating the effectiveness of our Chat Support Agents, who interact with both current and future users. The QA will keep an eye on chat exchanges to evaluate the support agents' performance, correctness, proactivity, and compliance with our policies and procedures. You will help in establishing, constructing, and putting into practice the quality processes and procedures. You will also provide suggestions for improvements to the knowledge base and training materials as needed to improve our customers' overall experience.
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