In order to create the greatest possible customer experience for our providers (therapists and other mental healthcare specialists with private practices), we are seeking a seasoned people manager and customer support specialist (people receiving therapy). Your assistance will be used to develop and inspire our customer service employees. You will direct a team of customer service/support specialists who promptly and correctly address inquiries from consumers via chat and email. You will play a crucial role in our team's efforts to maintain high NPS and client retention. You will collaborate with a largely remote team in this remote role.