CUSTOMER SUCCESS OPERATIONS ANALYST, REMOTE | WORK FROM HOME

Aligning the demands of customer care with the needs of engineering teams is a critical success factor for our company’s path to scalable success. In this role you have the chance to work as a bridge builder, by being responsible for the foundation of this cross-team endeavour, namely the support process. You are the process authority while coaching team members. You’ll also ensure that all cross-team members know and live the Support Process, actively contributing to it with best practices and knowledge sharing, coaching teams as needed in their day to day work as well as orchestrating the process with the different stakeholders, gaining their buy-in and making it a live process.

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