iubenda is a legal-tech scale-up founded in 2011, now trusted by over 90,000 clients in the EU, the US, and 100+ more countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
Our mission is to provide our clients with everything their business needs to be compliant with legal, local, and regional requirements so that they can focus on their core product.
Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (worldwide leader in digital enablement).
If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users and, equally important, join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then you're looking at the right place!
Your mission As part of our Customer Success team, you’ll be involved in the following activities:
Learn how to help users with fixing payment issues;
Propose upgrades and/or additional services to existing clients;
Help clients about correct installation of iubenda solutions on their websites and apps;
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.
Strong phone, written, and verbal communication skills with excellent presentation skills;
Italian mother-tongue with the ability to speak & write it perfectly;
Fluency in English;
Patience. You will be dealing with people who will need your help and/or are angry, frustrated, have multiple questions, and expect you to be able to solve their issues.
The legal background will be considered preferential;
Good organization of time and task;
Interest and/or experience in tech & software;
Any experience in a customer-facing role, such as Customer Success, Customer Support
Surprise us with anything on top, like other language skills.
Location At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time, at your disposal, you have our Bologna and Milan offices. Both are incredibly nice places to work from, located in the center of their respective cities. In case you would prefer to work from one of our offices and not remotely, we are currently offering a hybrid work model, in which we give the possibility to our team members to work from one of our offices up to 2 days per week.
REMOTE WORK - You can work from one of our beautiful offices in Italy (in Bologna and Milan and both being incredibly well located nice places to work from) or remotely. We are used and fully structured to onboard people who rather work full-time remotely;
COMPANY RETREATS - Once a year we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites, or the Tonnara di Scopello;
GREAT WORK ENVIRONMENT - You will be part of a multicultural team full of talented and expert people and you will find a team spirit, which you would rarely find elsewhere;
THERAPY INCENTIVE - We offer online therapy sessions, in English/Italian, and anonymously. You can also choose among psychologists with different approaches and specializations.
Please send your CV in English.