You are a product expert, who possesses a strategic mind and is customer-service oriented. You serve as a coach and trusted advisor during the resolution of technical issues. Throughout all of these interactions, you build strong relationships with customers and ensure exemplary delivery standards. You’re bright, energetic, curious, solution-minded, technically proficient and professional. You will be the first point of contact for our customers and provide enterprise-level assistance to them. You will diagnose and troubleshoot platform problems, gather and analyze details and reproduce the issues. You will communicate issues with engineering and product teams immediately, help us to prioritize them and communicate back with customers to explain further details. You are a great team player, have excellent time management, decision making, prioritization and organization skills, and will promote a spirit of cooperation and teamwork. If you’re naturally a helper, enjoy assisting people with platform issues and are able to explain technical details simply, we’d like to meet you, please read on!