We are looking for a Customer Services Coordinator, who will help ensure our customers receive service above their expectations. As part of our Operations team, you'll deliver first-line support to the GreenFlux cloud-based platform. In this role, you will act as an expert on our systems, products, and infrastructure in order to answer customer questions quickly and effectively. You collect feedback on bugs and improvements from customers and provide this feedback to our product- and development teams in a structured way. You know when to assign a ticket to second-line support, and align continuously with Sales and Project Management to keep track of all customer contact moments and follow up where needed. We are striving towards an international and inclusive team, so we also offer Visa sponsorship and relocation compensation to expats.
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