We are looking for a Customer Service Representative, who will help ensure our customers receive service above their expectations. You will be part of our dynamic Operations team and responsible for delivering first-line support of our cloud-based platform. In this role, you will act as an expert on our systems, products, and infrastructure in order to answer customer questions quickly and effectively. You collect feedback on bugs and improvements from customers and provide this feedback to our product- and development teams in a structured way. You know when to assign a ticket to second-line support and align continuously with Sales and Project Management to keep track of all customer contact moments and follow up where needed.