You'll be part of our Customer Experience team that looks after our retail customers for both of our brands. You'll report to the Ecommerce Retail Customer Experience Manager, and communicate with customers through email, phone, and webchat. You will make an impact in this fast-paced, ever-growing business by ensuring all customers have a personalised experience for when things don't quite go as planned. We want you to do so in an on-brand tone of voice, whilst coming up with effective solutions and ensuring our customers are having a stress-free, memorable online shopping experience. We have systems in place that will help with the day-to-day, such as; Zendesk, Magento, and Monday.com.