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As a Customer service representative, you will be responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment. You must maintain a positive, empathetic, compassion, and professional attitude toward customers at all times. Resolve service problems like customer’s complaint, cause of the problem, etc. Ensure that customer queries are answered to their satisfaction and in a timely manner. You need to address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels. Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently. Accurate and complete information using our communication methods is needed for this role.

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