English proficiency is a need for this work from home position, which can be filled anywhere in North America or the Europe/UK time zones. Customers will inquire about a range of topics, such as macros and dieting, thus the ability to speak quickly and casually with them is necessary for authenticity. While we do offer guidelines and macro responses, we take a person-first approach where our customer care agents are praised for going beyond the macro and offering workable answers to customer concerns. Hesitation might lead to a consumer feeling misled.
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