By representing the business to clients who have purchased licenses, the customer service representative (CSR) offers first-rate service. When responding to incoming customer inquiries, the CSR must use polite and professional communication techniques to speak with customers via phone, email, and live chat. They will uphold our key principle of One Call Resolution, which entails responding to customer inquiries and objections, reiterating the advantages of the company's Blanket license, and addressing past-due account balances by requesting payments.
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