Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. We're building Behavior Analytics software for businesses selling online. We make it easy for them to go beyond traditional web analytics and understand what users are really doing on their site. We're looking for someone to join our growing Customer Support team! Putting our customers at the heart of everything is one of the key Hotjar values, so you'll help us continue to deliver outstanding support. Reporting to one of our Customer Support Leads, you'll take care of hundreds of our users every week to ensure they get the reactive support they need to be successful using our product. You’ll also work on projects to evolve our customer experience, report insights back to our Product teams and keep our documentation updated as the tool evolves.