CONNECTIVITY SUPPORT SPECIALIST | REMOTE, WORK FROM HOME

Our colleagues in Support love puzzles and have a sense of urgency; whether that entails SMS and Voice troubleshooting and digging into the SMPP protocol documentation, and making sure customers keep sending traffic to us, whilst navigating around an ever-changing global telco landscape. You will have an understanding of the ins and outs of the cases you handle, while you’re also getting stuff done with internal stakeholders. You are always aware and up to date on the latest changes or restrictions for SMS and Voice, and are able to connect these changes to issues raised by our customers.

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