Community Operations Analyst, in Ireland - (Hebrew - Visa sponsorship available)

Main Responsibilities

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content

  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site

  • Becoming and remain knowledgeable about client’s products and community standards

  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users

  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience

  • Recognising trends and patterns and escalating issues outside the company policy to the global team

  • Identifying inefficiencies in workflows and suggest solutions

Skills & Competences

  • Strong personal resilience with the ability to operate in a pressured and fast paced environment

  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy

  • High adaptability and positive approach to challenges

  • Ability to make decisions, prioritise, solve problems and work as part of a team

  • Effective Time management & Prioritisation skills

  • Ability to consistently hit KPIs on time

Language Skills: *

  • Fluent in Hebrew on the near-native level (C1-C2) in oral and written communication, with in depth understanding of culture and social trends in the region

  • Advanced level of English (C1)

  • If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen


Compensation

  • €27,000 per year as base salary

  • *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)

  • *For the Evening shift: €12 per day (before tax) as travel allowance

  • Free meal (lunch or dinner) on site

  • Private healthcare

  • Pension contribution

  • 25 days of annual leave

  • Extensive Training and access to CPL's Wellness Programme

  • Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.


Location: Dublin 18, Sandyford, Dublin South

  • This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

Important

  • Due to nature of the role, candidates must be fully confident in dealing with sensitive content.

  • Visa sponsorship will be provided if needed. Preferably eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to apply?

  • Chance to work within multicultural and diverse team

  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads

  • No shift rotations – fixed working schedule

  • Meals on-site, private healthcare and pension contribution

  • No previous experience required – full training is provided!

Please apply here or send your CV to me at oznur.orgun@cpl.com