Sep 3, 2022
This post will be offered as a full-time position, the post holder would be responsible for working as part of the international patients Team. We are seeking an enthusiastic Arabic speaker Administrator to support the International Team. We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working closely with other departments/consultants & their support services to make this process as smooth as possible for the patient. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Royal Marsden has an international reputation for providing the highest quality of care to patients, and International Centre Administrator's main role is to be an office based Administrator, managing calls from patient, staff members and sponsors. To book appointments and answer queries.
To have good telephone manner and to be able to handle complaints and to make sure that all tasks are managed in a timely manner.
The Private Care Directorate is seeking an enthusiastic Arabic speaking Administrator to support the International Centre Team.
The International Centre Administrator's main role is to be an office based administrator, coordinating all calls from Hospital staff, patients, families and Embassies.
To provides a single point of enquiry and access to prospective patients and families seeking advice while treatment at the Royal Marsden HHS Foundation Trust.
The post holder will be required to work as part of the International Centre Team responsible for answering patients' queries and providing clear information.
The post holder will be responsible for liaising with clinics regarding patients' medical needs, and appointments made.
The post holder will work closely with the International Centre Team and be the first point of contact for all prospective Arabic patients; therefore fluency in Arabic language is an essential skill to have. The role will also require attending to any administration duties for the International Centre Team.
Coordination of International Centre Team
To manage and act as the main point of contact for enquires from prospective patients, clinical teams, embassies and relatives and to act as a call coordinator for the International Centre.
To coordinate requests for International Patient Relations Officer support and assign requests from other hospital departments to team members appropriately
To manage and act as the main point of contact for enquiries from prospective patients, clinical teams, embassies and relatives and to act as a call coordinator for the International Centre team.
To be the first point of interaction for many patients within The Royal Marsden NHS Foundation Trust, ensuring that the prospective patient journey begins with a positive and welcoming experience, and instills confidence in our services.
To coordinate and follow-up with the medical secretaries to obtain the medical report as requested.
To log all requests in the Department database.
To arrange taxi bookings for patients going to/from Sutton
Qualifications/Training
Essential
Fluent in written and spoken Arabic
Educated to A-level or equivalent
Competent user of Microsoft Office
Experience
Essential
Experience of working in an environment providing direct customer service
Appreciation of customer attitudes and expectations from diverse backgrounds
Desirable
Experience of working within a hospital or medical setting
Personal Attributes
Essential
Highly organized; with strong time management skills and the ability to work independently, with minimum supervision
Ability to communicate sensitively and courteously with patients and their families
A tactful, diplomatic and empathetic attitude
Professional outlook and presentable smart appearance
Skills, Knowledge and Abilities
Essential
Ability to speak Arabic fluently
Excellent communication and interpersonal skills
Experience of effective team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.