Technical Support Specialist, EU-based employment contract and a 3-year Cyprus work visa

This position integrates platform analysis, payment processing, merchant assistance, and technical troubleshooting. The ideal applicant is at ease working closely with internal teams and merchants while handling transaction data, logs, APIs, and databases.

Technical Support Specialist, EU-based employment contract and a 3-year Cyprus work visa | visajobshq.comResponsibilities

• Investigate and resolve merchant-reported issues related to payment processing, including failed transactions, decline reasons, and routing behavior;

• Query databases and analyze logs/system events to identify root causes of technical issues;

• Validate processor responses, webhook behavior, and merchant configurations (routing, fraud rules);

• Support merchant onboarding, go-live activities, and payment method configuration;

• Monitor and investigate approval rate anomalies and processor-specific issues;

• Escalate complex cases appropriately — onboarding issues to the Lead Solution Engineer, processor issues to the Integration Team, product defects to the Product Team;

• Maintain troubleshooting guides, knowledge base articles, and document recurring issues for process improvement.

Job requirements

You’ll thrive here if you have

• 3+ years of experience in Technical Support, Fintech, Payments, PSPs, or Merchant Support / Payment Operations;

• Ability to analyze application logs and investigate technical issues;

• Experience working with REST APIs, JSON, and tools like Postman;

• Experience working with SQL and querying databases;

• Understanding of Authorization/Capture flows, Refunds, Chargebacks, and 3DS Authentication;

• Understanding of Payment Routing, Acquiring/PSP ecosystems, and merchant onboarding processes;

• Strong analytical and problem-solving skills, with the ability to explain technical issues to non-technical users;

• Fluent English and strong communication skills; ability to manage multiple priorities;

• Experience with monitoring/analytics tools such as Kibana, Grafana, or Metabase, and/or experience with payment orchestration platforms.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• Full remote work.

• Competitive compensation with a service contract.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.

• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.

• Career growth in a fast-scaling project with opportunities to influence technical decisions.

• A culture of recognition: our peer reward program celebrates contributions from across the team.

This opportunity is also available for those who already live in Limassol, Cyprus.

• EU-based employment contract and a 3-year Cyprus work visa.

• Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases.

• 50% coverage of school and kindergarten fees for your children.

• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals.

• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.

• Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.

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