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TEAM LEAD GUEST RELATIONS, IN BERLIN | RELOCATE TO GERMANY WITH WORK VISA SPONSORSHIP

You will lead an international team of Guest Relations Specialists and ensure the smooth running of our service operations. You will be responsible for performance management and the development of your team, using productivity and quality assurance processes to deliver tailored coaching. Your customer-centric mentality will help you ensure the team delivers first-class customer service for our guests and work on projects that aim at improving guest experience. As a people lead, you also play a key role in maintaining an environment that is focused on employee engagement, growth and happiness.

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