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MESSAGING OPERATIONS SPECIALIST | FULLY REMOTE

As a Messaging Operations Specialist, you'll work in a fast-paced environment as part of a team of engineers and operational specialists to support our SMS/MMS platform. You'll work with the Product Manager to help onboard new and existing messaging customers, identify and troubleshoot bugs, provide guidance on messaging best practices both from a technical and a regulatory perspective, and ensure operational continuity. You will also manage customer and vendor facing escalations, improve operational processes from a day to day perspective as well as proactively ensuring the highest deliverability for our customers. You'll consistently remain available and responsive, ensuring that the function operates at optimum efficiency.

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