We are looking for a motivated IT Service Support Agent for our main office in Hamburg. As an IT Service Support Agent, you provide insightful advice and friendly, hands-on technical support to your coworkers in need. You quickly diagnose technical issues on the spot, explaining situations with patience and empathy. You offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil our service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.
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