As a Support Engineer II, your responsibilities will range from assisting prospective clients with basic questions about our service to configuring a local proxy in order to troubleshoot outgoing Web3 requests. You will be in charge of making sure that customers receive resolutions as soon as possible, and if that is not feasible, converting client difficulties into fixes that our development team can implement. We are searching for someone who can track issues, replicate customer issues, etc. without continual supervision.
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