For our Customer Experience (CX) team, which is responsible for gathering, examining, and summarizing the most important information from all accessible customer feedback sources, we are seeking an analytics lead. The ideal candidate will be accountable for providing actionable insights (providing a clear data set, trends, negative/detractor drivers, and similar), for driving the direction of the CX team (and by extension, various other key company stakeholders, such as Product, UX, and Customer Support), and for ensuring that the customer experience is continually improved for both the customer journey as a whole and at the key touchpoints that are particularly important to the customer. There is a relocation package offered, including help with visa transfers.
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