CUSTOMER SUPPORT ENGINEER | REMOTE

The entry-level technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume environment. The technical support representative will address customer concerns, complaints, and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.

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