As a valued addition to our Customer Care department, we are searching for new team players. We hope you share our vision as we strive to make the journey enjoyable and productive for our clients. As the go-between for our customers and our Product, Sales, Customer Care, and Tech teams, Support Agents are in charge of working closely with customers to assist with setup and usage, respond to inquiries about our products, monitor user feedback, report and escalate problems to engineers, and more.
You are our ideal candidate if:
you have at least one year of experience in Customer Support;
you are fluent in English and Russian;
you are a proactive person and passionate about Customer Service;
you are creative and enthusiastic in communication with the client;
you know how to find compromises, you are lively and not afraid to take the initiative;
you are familiar with Intercom and task trackers, can systematize knowledge and create knowledge bases;
you are ready to go the extra mile for each client;
it is important for you to be proud of what you do;
you can prioritize and understand what matters;
you can work in shifts schedule (full time, 4-day working week);
you're curious about the world.
What we offer
Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it's up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you'll have plenty of time to explore.
At SOAX, we're all about helping you achieve your wildest dreams. Whether you're a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We're a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we're committed to ensuring you have everything you need to thrive.
Last but not least, you'll be joining a fantastic team of enthusiasts who value collaboration, energy, and openness. Our onboarding process is fast-paced yet supportive, so you'll feel right at home from day one.