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CLIENT ASSET SERVICES INTERN | $18.00 - $20.00 per hour | REMOTE

The intern’s daily responsibilities will be assigned by the Client Asset Services Manager, and may include the following:

Asset Renewal 

  • Follow asset renewal processes maintained by the Client Asset Services Manager. 

  • Complete daily asset renewal functions according to renewal process for assigned clients.  

  • Manage proactive and reactive auditing of client’s existing services, security, and network infrastructure to ensure assets are renewed on time.  

Asset Procurement 

  • Follow quoting request process maintained by the Client Asset Services Manager. 

  • Source and prepare quotes for all asset requests including hardware and software for assigned clients 

  • Assist Client Strategy teammates with standard solutions development and proposal creation for our clients 

Service Board Management 

  • Monitor the client asset services service board for new tickets, ensuring all tickets are assigned promptly, statuses are updated correctly, and deadlines are met. 

  • Ensure proper handoff of requests to internal teams when sourcing complete. 

  • Maintain detail and accurate notes and updates in tickets. 

  • Log all communication with client contact in service ticket. 

Asset Documentation & Special Projects

  • Assist LloydCare Conversion (LCC) onboarding process and tasks related to asset inventory, renewals, and vendor contacts management.  

  • Prepare architectural design documentation, including asset inventories. 

  • Ensure asset renewals are properly documented in Lloyd management tools.  

  • Assist Client Asset Services Manager in key projects aimed at the improvement of our processes and workflow.

Criteria for Success

  • Interest/Course work in Business Management, Computer Science, or like field

  • 0-1 years’ experience in IT industry, including previous internship experience

  • Exceptional verbal and written communication skills

  • Detail oriented; follow established policies and procedures

Technical Competencies

The Intern will gain exposure in:

  • Service Ticket Management

  • Device Configurations

  • Knowledge Base Documentation

  • Licensing & Domain Portals

  • Office 365

  • QuickBooks

  • Report Building Tools

Role Logistics

  • This is a part time, remote internship position

  • Estimated hours 20 – 29 per week

  • Flexible schedule. Business hours are Monday through Friday, 9:00 am to 6:00 pm

  • Estimated Salary $18.00 - $20.00 per hour depending on experience

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