The intern’s daily responsibilities will be assigned by the Client Asset Services Manager, and may include the following:
Follow asset renewal processes maintained by the Client Asset Services Manager.
Complete daily asset renewal functions according to renewal process for assigned clients.
Manage proactive and reactive auditing of client’s existing services, security, and network infrastructure to ensure assets are renewed on time.
Follow quoting request process maintained by the Client Asset Services Manager.
Source and prepare quotes for all asset requests including hardware and software for assigned clients
Assist Client Strategy teammates with standard solutions development and proposal creation for our clients
Service Board Management
Monitor the client asset services service board for new tickets, ensuring all tickets are assigned promptly, statuses are updated correctly, and deadlines are met.
Ensure proper handoff of requests to internal teams when sourcing complete.
Maintain detail and accurate notes and updates in tickets.
Log all communication with client contact in service ticket.
Asset Documentation & Special Projects
Assist LloydCare Conversion (LCC) onboarding process and tasks related to asset inventory, renewals, and vendor contacts management.
Prepare architectural design documentation, including asset inventories.
Ensure asset renewals are properly documented in Lloyd management tools.
Assist Client Asset Services Manager in key projects aimed at the improvement of our processes and workflow.
Criteria for Success
Interest/Course work in Business Management, Computer Science, or like field
0-1 years’ experience in IT industry, including previous internship experience
Exceptional verbal and written communication skills
Detail oriented; follow established policies and procedures
The Intern will gain exposure in:
Service Ticket Management
Knowledge Base Documentation
Licensing & Domain Portals
Report Building Tools
This is a part time, remote internship position
Estimated hours 20 – 29 per week
Flexible schedule. Business hours are Monday through Friday, 9:00 am to 6:00 pm
Estimated Salary $18.00 - $20.00 per hour depending on experience