To expand our workforce, we are employing a number of Customer Support Associates. Someone who is passionate about consumer brands, e-commerce, startups, and emerging technologies and who prioritizes doing the right thing for people, clients, and the wider community would be our perfect candidate.
You will be responsible for:
- CX Operations: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience
Qualifications:
- 2+ years of experience in customer service
- Fluent English- Perfect writing
- Familiarity with Slack, Zendesk, Google Sheets
- Attention to detail
- Previous experience working in ecommerce or a tech startup is a plus
- Must be flexible and able to wear many hats
- Able to translate client experience into recommendations
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