Sep 16, 2022
As a Customer Support Representative you will respond to customer requests, provide general support and engage with customers to help them achieve their goals.
Your responsibilities will be:
Manage and respond to customer requests
Understand our customers and become their advocate
Educate and instruct customers through email, chat, phone call and video
Assist the Customer Experience team with managing their accounts as needed
Collaborate with the Product team on how to improve the product
Collaborate with Customer Success on education programs
As a successful candidate will be able to convey how exciting and innovative our software is. You will turn our current customer base into MURAL fanatics by showing how easy and fun it is to collaborate in design thinking with MURAL.
We are looking for dedicated individuals who can work independently in a fast-paced startup environment. The ideal candidate will have:
Fluency in spoken and written English (additional languages are a plus)
Willingness and passion for understanding, helping and teaching customers
The curiosity to find new, better ways to solve problems
A strong passion to help teams succeed, and empathy with users
2+ years experience in software customer support (ideally B2B)
Experience troubleshooting and reporting bugs
Experience tracking bugs with a QA and development team
Great visual communication skills
Remote working experience
The ability to provide clear and concise guidance through emails, over the phone, video or in person
Availability to work some weekend shifts
The hours will be 1:00 pm - 9:00 pm Eastern Time (ET)
Ideally you have...
Practical experience in creative disciplines such as design thinking
Experience creating documents and content
Knowledge of design thinking and/or other design and visual thinking techniques
Please submit your resume in English.
WHAT WE OFFER
In addition to being part of our quest to help people empower their imagination, we offer:
Competitive salary
401K (US only)
Company equity
Health insurance
Fertility benefits
MURALvida stipend (for fitness, wellness, learning and coworking)
Fully remote team
Parental leave
End of year closure
Design thinking trainings
MURAL free forever plan
OUR VALUES
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:
Make others successful
Adapt to thrive
Play to wow
Think global
Experiment like an owner
MURAL created the Collaborative Intelligence System™ to power cultures of effective collaboration where everyone is connected, contributing, and empowered to deliver business-driving outcomes.
Founded in 2011, MURAL is a leading innovator in visual collaboration for hybrid, remote, and distributed teams. We believe in what we build, and our team of more than 900 “MURAListas” around the world collaborate in the MURAL® app. Our values guide our intentionally inclusive product and culture, which includes collaboration design education and a flexible monthly stipend for learning, wellness, and coworking.
MURAL has raised $200M to date and is growing rapidly to fulfill our mission. The company is trusted by 95% of the Fortune 100, including innovative teams at IBM, Intuit, GitLab, Microsoft, and Atlassian.