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Contentstack is looking for an Enablement Services Coordination Intern. In this paid role you will be working directly with our Enablement Services team to assist Project Managers with active project engagement tasks. This internship is designed to be mutually beneficial! If there is anything you would like to learn more about, just ask. The internship program with Enablement Services will provide the opportunity to learn from seasoned technical project teams and develop core skills in converting business requirements and project scope into creative and impactful technical solutions in a work environment. If you’re looking for an opportunity to join an innovative,fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you!

Here’s a little more about what you’ll be doing:

  • Documenting Client product use cases and proposed or approved solutions

  • Supporting the data process flow for use case review through publishing for Community access

  • QA & User Acceptance testing, process, and tools

  • Supporting Engineering Managers with all aspects of the Enablement Services life cycle from strategic planning to tactical activities

  • Supporting Product Managers with specifying market requirements for current and future products by conducting market research

  • Support our Customer Success enablement team with preparing, maintaining, and organizing unsupported solutions Integrated with our content management system

  • Assist in the gathering feedback from active customers

  • Capture Enablement Service weekly updates and maintain a team Confluence channel

  • Use Miro, Jira and GSuite to capture and deliver designs and process ideas and collaboration

  • Define and create metrics and reporting for Enablement Services team and their Revenue operations

  • Analyze market and customer data and trends to provide technology, product, and business insights to support leadership decision-making

What Really Gets Us Excited About You?

  • Excellent communication, interpersonal, and organizational skills

  • Good reasoning, conflict-management, and analytical and problem-solving skills with a willingness to learn

  • Experience with Google Applications

  • Ability to balance multiple projects and initiatives while executing results

  • Comfortable working remotely

  • Must be a self-starter who works independently while contributing to team goals


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