CUSTOMER SUPPORT OPERATIONS MANAGER | REMOTE

We are seeking a Customer Support Operations Manager to manage and optimize the customer support processes for . You will maintain the daily operations of a 70+ person team and create data driven solutions to improve CSAT, SLA, and NPS. Problem solving and optimization are key mindsets to this role with a focus on the reduction of support overhead and inbound ticket volume. A successful candidate will be comfortable with finding flaws in the customer support or experience process and creating autonomous projects to implement solutions.

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