Apr 25
The opportunity to provide the guest with an unforgettable cruise experience is excellent for the suite attendant. They should actively look for methods to create Seabourn moments and cultivate an environment of total comfort. The sense of pure luxury is enhanced by cordial interactions with the visitors and meticulous attention to detail.
Reporting relationships:
The Attendant reports to the Suite Host or directly to Assistant Housekeeper. The Attendant works together with the Suite Host.
Have full and comprehensive knowledge of all ship facilities and services.
Clean Guest suite bathroom, verandas, remove garbage, and restock supplies, amenities and linen in the locker and trolley.
Maintain a high level of communication and provide feedback with the Suite Host.
To be fully knowledgeable of in suite service, amenities, functions and systems.
Creating a memorable stay for the guests and following up on all guest requests promptly.
Report any guest related concerns to the Suite Host.
Qualifications
Education:
A National Vocational Qualification, well spoken, with good communication skills, able to engage in a professional and casual conversation.
Strong command of the English language combined with professional and mindful communication skills, verbally and written.
Alternatively, equivalent Qualification in Housekeeping would be preferred. Basic Computer knowledge
SEABOURN SERVICE:
Uphold Seabourn grooming and uniform standard.
Anticipate the guest needs by creating positive Seabourn moments as appropriate.
Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
Handle Guest complaints professionally and promptly.
Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.
Experience:
At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele. Working experience with an extensive cleaning program and guest interaction.
Knowledge, Skills & Abilities:
To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company's Basic Food Hygiene course every 2 years and achieving a Minimum of 80% pass.
Basic knowledge hygiene.
Ability to work in a team that is focused on exceeding guest expectations.
Pleasant personality for dealing with guests, fluent in English and conversational in one more international foreign language.
Physical Demands:
For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
Must maintain physical fitness to perform tasks associated with job.
Travel Requirements:
Passport – valid for a minimum of 6 month
Flag state issued seaman book
General flag state or flag state approved marine fitness medical United States C1/D visa
English Marlin test at minimal score of 80%
Pre-employment medical examination