Feb 6
Our team of client strategists—also referred to as business consultants—who oversee client relationships is expanding. You will be in charge of some of the company's most important initiatives, directly answering to the Head of Client Strategy. You'll also be able to define the company's future by adding value for both new and current clients. Since our team is small and still expanding, your duties will change quickly.
Own and manage the success of our mid market and enterprise customers, including onboarding, product adoption and retention
Create and closely monitor metrics to ensure we meet and exceed client expectations
Ensure ROI and value is understood by clients, proactively looking for risks and opportunities.
Thoroughly understand clients’ hiring processes to then design and implement a seamless approach to integrate our products and services
Facilitate ongoing product education for clients and be able to coach them as updates are implemented
Gather and present market insights on the hospitality and retail labor market to optimize clients’ hiring efforts
Build playbooks and best practices to help us scale
Work cross-functionally and communicate with leadership and other departments. Feedback from our customers is so important, you’ll be the liaison between the CS team and our product team to help refine our product strategy based on this feedback
You thrive on innovation and building what’s next. You’ve seen how successful companies operate, but also have scrappiness in your DNA. The successful candidate will be highly motivated with a high degree of focus on detail, process, and creativity. You will work with Engineering, Marketing, Sales, and Product to build a holistic client strategy
Have a bachelor‘s degree
Have 2+ years of customer-facing experience. Start up, Investment Banking or Consulting experience are a plus
Are highly self-motivated and driven — you don't need someone hovering over your shoulder telling you what to do all day
Have excellent communication and organization skills
Have a high sense of ownership and the ability to work autonomously
Have high EQ and enjoys forming connections with customers
Can move quickly and adapt to ever-changing requirements in a high-pressure environment
Are analytical and want to dive deep into the data and process
Are thorough and drive projects to completion
If this sounds like you, send your resume to careers@gotlanded.com