Mar 7
The Customer Support Specialist will be responsible for delivering excellent customer service and resolving inquiries in a timely and efficient manner. This role requires a proactive problem solver with strong communication skills who can effectively interact with customers to address their needs and concerns.
Respond to customer inquiries via email and chat in a professional and courteous manner.
Provide accurate information about products/services and assist customers with general inquiries
Troubleshoot and resolve customer concerns or problems promptly and effectively.
Escalate complex issues to the appropriate internal teams for resolution.
Develop and maintain a strong understanding of company products/services to assist customers effectively.
Collaborate with cross-functional teams, including sales customer success and technical support, to ensure customer needs are met.
Manage and vet all incoming customer inquiries in a timely manner
Associate’s or bachelor’s degree
Proven experience in a customer support or service role.
Excellent communication, organizational and interpersonal skills.
Ability to remain calm and professional in challenging situations.
Strong problem-solving skills and attention to detail.
Familiarity with customer support software (ie: Intercom) and ticketing systems is an advantage
Some technical support experience is a plus
Must be able to work across a number of time zones
Market competitive salary.
Bi-Annual increments.
Quarterly bonuses based on performance review.
Generous medical insurance coverage for employees, their spouses, and children.
Learning and development allowance.
Provident fund and EOBI.
Elaborate paid leaves (annual, sick, casual, paternal, and bereavement leaves).
Excellent working environment with transparent policies and helpful team members.
Daily lunch and free snack bar.
Frequent recreational activities which include monthly dinners, family galas, and more.
Exposure to an international working environment with employees belonging to 3 continents.