Mar 3
Every single day, millions of people use the websites we power and host. Our team is seeking seasoned WordPress assistance Specialists to assist us in providing the greatest assistance possible inside the WordPress ecosystem. When interacting with our clients, you would need to be kind, patient, and kind.
Supporting our awesome members and customers
Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
Hanging out in the WordPress.org forums – being massively friendly, helpful, and useful
Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
Writing clear and helpful responses to customer queries via email, chat and our forum.
Providing knowledgeable recommendations for solutions to handle customer feature requests.
Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
Assisting with and solving all manner of WordPress questions with style!
Being an active part of the Incsub team.
Reach for the skies; we have many challenges and opportunities for those who aspire to do more!
Essential attributes and experience required:
At least 2+ years of experience with WordPress.
Ability to code using PHP, CSS, MySQL and HTML.
Good knowledge of the WordPress platform and WordPress hooks & filters
Ability to diagnose WordPress issues by isolating potential factors and providing resolution
An understanding of browser console errors and debugging via developer tools
Attention to detail and aptitude for problem-solving
Great interpersonal communication skills, being kind, supportive, and all-around friendly
Being a great team player, keen on working in an expanding, motivated, distributed support team
Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
Fluent in English to communicate effectively.
Ability to work full-time (40 hours/week)
WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML
Why Join us?
Growth-oriented culture.
Excellent compensation with competitive benefits and rejuvenation time-off.
Flexible work environment.
Training, tools and support will be provided to help you to perform your job.
Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
28 days of paid leave per annum (up to 35 days).
Opportunities for paid travel to attend WordCamps and other industry conferences.
Long service leaves (3 months off paid) after you’ve been with us for 10 years.
Annual bonus based on company growth targets
Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.