Mar 7
For our community, our Support team serves as the initial point of contact. We are seeking a Customer Support Specialist with a customer-first mindset, strong communication and problem-solving abilities. As an adept user of our web and mobile solutions, you will carry out your duties in this capacity to guarantee the smooth operation of our logistics services and the satisfaction of our users. This staff works seven days a week, twenty-four hours a day. Customer service representatives work four days a week, full time, and may work non-traditional hours on the weekends, holidays, and in the evenings.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
A combination of sales, or customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends
Fluency in Spanish, a plus!
Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Generous PTO
Monthly 3-day weekends
Monthly WFH stipend
The technology you need to get the job done