Mar 7

WE ARE HIRING A CUSTOMER SUPPORT SPECIALIST, THIS IS A FULLY REMOTE & WORK FROM HOME ROLE

For our community, our Support team serves as the initial point of contact. We are seeking a Customer Support Specialist with a customer-first mindset, strong communication and problem-solving abilities. As an adept user of our web and mobile solutions, you will carry out your duties in this capacity to guarantee the smooth operation of our logistics services and the satisfaction of our users. This staff works seven days a week, twenty-four hours a day. Customer service representatives work four days a week, full time, and may work non-traditional hours on the weekends, holidays, and in the evenings.

WE ARE HIRING A CUSTOMER SUPPORT SPECIALIST, THIS IS A FULLY REMOTE & WORK FROM HOME ROLE | visajobshq.com

What You’ll Do

  • Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members

  • Address all customer concerns politely, using active listening skills to understand and confirm the information

  • Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience

  • Proactively monitor in-progress deliveries and take corrective action when necessary

  • Manage non-standard delivery situations with professionalism, empathy, and urgency

  • Effectively use Salesforce and other internal tools to accurate log interactions and solve issues

  • Collaborate with team members from various Roadie departments to ensure seamless delivery experience 

What You Bring

  • A combination of sales, or customer service experience, optimally with a technology or logistics company

  • Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities

  • Able to quickly and efficiently problem solve and troubleshoot

  • Comfortable with a fast-paced environment and changing requirements

  • Proactive and able to comfortably navigate through uncertainty and ambiguity

  • Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends

  • Fluency in Spanish, a plus!

Why Roadie? 

  • Competitive compensation packages 

  • 100% covered health insurance premiums for yourself

  • 401k with company match

  • Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) 

  • Generous PTO 

  • Monthly 3-day weekends

  • Monthly WFH stipend 

  • The technology you need to get the job done