Feb 6, 2023
In order to maintain a prosperous business relationship with our organization, the Virtual Assistant is accountable for carrying out all tasks given by our Clients and making sure that s/he goes above and beyond customer expectations.
Provide Real Estate Services to our clients like Property Management, Listing Management, Transaction Coordination, Real Estate Agent Enrollment, and Property Analysis
Respond to client’s request via email and phone.
Identify and assess the client’s needs to achieve satisfaction.
Provide accurate information by using the right tools and handling high call volumes.
Recommend potential products or services to clients by analyzing their needs.
Go the extra mile to engage clients and exceed their expectations.
Provide administrative support to Rocket Station clients.
Perform other duties as assigned
Contact all prospective clients or leads assigned to schedule appointments
Answer inquiries of the prospective clients
Update all the required documents for each transaction including the CRM tool and spreadsheet to ensure accurate activity logs on the CRM system
Keep an accurate record of all prospective clients to regularly update leads status
Follow up and qualify leads from online inquiries, marketing campaigns, and other activities
Record and accurate call history and customer response in detail
Monitor competitor’s products and services and create selling strategies when necessary
Maintain existing customer database while building a new one
Scrub and validate prospect/lead information in the client’s database.
Source target prospects using a variety of sales tools.
Reach out to prospects via telephone and email to qualify leads.
Initiate, build, and nurture relationships to generate fresh opportunities.
Deliver appropriate sales scripts/presentations.
Negotiate prices and close sales.
Effectively overcome sales objections
Convert outbound leads into transfers.
Assist clients in developing and implementing marketing campaigns through social media platforms to improve branding and online presence.
Schedule social media posts using applications such as Hootsuite and TweetDeck to maintain all client’s social media accounts.
Interact and engage external constituents through social media channels
Keep track of data and analyze the performance of social media campaigns.
Create social media reports for weekly business reviews.
1 year BPO /Call center experience handling voice (no VA experience needed)
1 year VA experience handling voice (If no cc experience)
Comfortable handling voice tasks. Must have great communication skills both verbal and non-verbal.
Must have great communication skills both verbal and non-verbal.
Must be very keen on details, hardworking, and independent who can work with minimum supervision
Should possess good time management and organizational skills.
Having a sales background is a plus but is not a requirement.
Amenable to work based on the client’s time zone.
• Computer Processor: at least i3 (for both primary and backup computers)
Memory/RAM: at least 4.00 GB (for both primary and backup computers)
• Computer Operating System: at least Windows 7 64-bit
• Primary Connection: running on an 8 Mbps wired plan (10mbps and up preferred)
• Back-up Connection: running at least 5 Mbps