Aug 17, 2022

USER SUPPORT & SERVICE ENHANCEMENT OFFICER | RELOCATE TO THE UK WITH WORK VISA SPONSORSHIP

An opportunity has arisen for a self-motivated and agile individual to join the Research Information Systems Team in Library Research Support and lead in the development and implementation of processes to increase and enhance user engagement with the systems that the Team provides. We are able to sponsor the employment of international workers in this role.

USER SUPPORT & SERVICE ENHANCEMENT OFFICER | RELOCATE TO THE UK WITH WORK VISA SPONSORSHIP | visajobshq.com

The Opportunity:

The successful candidate will lead on the support and training of research information systems users across the academic and support communities. They will have in-depth knowledge of research information systems and the processes surrounding the use of these systems in a university research environment. They will be able to use this knowledge to inform the direction of the service and the development of the systems so as to benefit system users and maximise the University’s investment in its suite of research information systems. They will contribute to the testing of new applications, versions and services to complement existing processes and to work in partnership with users to develop new processes.

They will also lead in maintaining and developing groups and networks of users from professional services across the University.

This 2-year fixed term post is a great opportunity for the successful candidate to develop their knowledge and experience in leading user support for research information systems and supporting research management processes in a world-leading research-intensive University.

Your skills and attributes for success:

  • Ability to work with a range of academic and professional services systems users

  • In-depth knowledge of current research processes both within a university and the sector as a whole

  • Excellent communication skills and the ability to gain the trust of systems users

  • Proactive, responsive and enthusiastic approach to work

  • Ability to organise own workload, to work under pressure and meet deadlines

Access the job description for this role here. For informal enquiries about the role, please contact Nik Tahirah Nik Hussin (nik.hussin@ed.ac.uk).

As a valued member of our team you can expect:

An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, flexible working and much more. Click to access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.

The University is able to sponsor the employment of international workers in this role.  If successful, an international applicant requiring sponsorship to work in the UK will need to satisfy the UK Home Office’s English Language requirements and apply for and secure a Skilled Worker Visa.